Clean Shield USA
Cleaning the world one bucket at a time!
**All Midwest Region locations**
Frequently Asked Questions
Set Up & Ordering Product
Are you located in my area?
We are primarily located throughout the midwest: Illinois, Indiana, Kansas, Michigan, Minnesota, Missiouri, Nebraska, Oklahoma, South Dakota, North Dakota, and Wisconsin. We have a new distributor located in the Southeast: North Carolina, South Carolina, Georgia, Florida, Indiana, and Ohio.
We continue to add new distributors and new markets; if you are interested but find that we are not in your market yet, still contact us so that we can begin to develop this new market. Sales@cleanshieldusa.com
How do I get your system set up at our location(s)?
We are always interested in adding new customers, and we want to make it as easy as possible. That's why there is no cost for equipment or installation. Call our office at (844) 214-6112 or email us at sales@cleanshieldusa.com.
How do I order more product for our system?
We deliver products at regular intervals based on your needs. In some cases, we use tank monitoring systems. If your system has run out earlier than expected, you can call our Toll-Free number and leave a message with the store name, number, and city. (844) 214-6112. You can also send an email to sales@cleanshieldusa.com
How to order replacement buckets and units?
If your squeegee unit or system has been damaged, your facilities department will typically handle ordering and installing them. However, we can also assist you in ordering units if your facilities management prefers. Call our Toll-free number to leave a message: (844) 214-6112 or send an email to sales@cleanshieldusa.com
What are my payment options?
Our billing cycle is 30 days from the date of the invoice, unless it is a larger account and uses our consolidated invoicing. Consolidated invoices are typically due by the 15th of the following month's consolidated invoice (all store deliveries from the previous month).
Delivery Schedules
How frequent do you deliver?
Our deliveries are based on your needs. We can deliver daily, weekly, monthly, or by phone. Most convenience stores are on a 42-day cycle.
We continue to add new distributors and new markets; if you are interested but find that we are not in your market yet, still contact us so that we can begin to develop this new market. Sales@cleanshieldusa.com
Do you clean our buckets when you deliver?
Yes, we clean the buckets at the time of delivery, but it is still the store's responsibility to clean the buckets between deliveries. Typically, buckets should be cleaned every 1 to 2 weeks.
How long does the delivery take?
Our deliveries only take about 15 minutes unless additional maintenance on the system is required.
Delivery Schedules
Do we have to pay for the installation?
No, the system equipment and installation costs are the responsibility of the distributor. Distributors own and maintain all Clean Shield equipment. The only cost to you is the product used.
Leaking System
Can I shut off a leaking system?
Yes, there is a white and blue valve (typically located in the paper-towel area). A quarter-turn will shut off the flow to the squeegee bucket. If the valve is lost or broken, pinch hose (like a pinching off flow to a garden hose). Secure with clamp or rubberband, etc. Follow troubleshooting steps to repair a leak. Report leak if unsuccessful in resolving problem. Call our Toll-free number to leave a message (844) 214-6112 or send an email to service@cleanshieldusa.com
Is fixing a leak easy?
Yes, here are the steps:
1. Shut off flow at the valve located in the paper-towel holder.
2. Lift bucket out of washer fluid unit recess, and check the hose going into the elbow going into the bucket. Most leaks come from here as the hose needs to be pushed fully into the elbow. Turn on to veryfiy that the leak has stopped.
3. If bucket continues to over-fill, pour out contents of bucket into a reservior (5-gal pail or mop bucket). Turn off valve. remove the 2 screws (Phillips "Cross" screwdriver) that secure the float plate located inside the bucket, lift plate with adjustable float out of the bucket. Adjust float to a lower setting (similar to a float in a tolet tank). Tighten wing-nut. Replace float plate and secure with the 2 phillips screws.
4. If bucket continues to over-fill, Call our Toll-free number to leave a message (844) 214-6112 or send an email to service@cleanshieldusa.com